All sales are made under full compliance with the laws of New Zealand including:
In summary, these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price or a replacement of the item in question. Please note this does not mean you can ask for a refund if you have simply changed your mind.
The name that will appear on your credit card statement will be 7 Fat Cows Limited.
Shipping
Expected despatch timeframes are:
North Island – up to 3 days
South Island – up to 5 days
Our Guarantee – Returns
All our products are fully guaranteed. If you are not satisfied with your purchase for any reason, simply return it to us for an exchange or a full refund. Just follow the steps below.
Damaged Goods
Damaged goods will be replaced or refunded (your choice). Please return the goods to the point of origin or return to:
INSIDEOUT UMBRELLAS
63 Sylvia Road, Hillcrest
Auckland
Returns
Purchased goods may be returned within 30 days of placing the order, provided they remain in their original condition. If you wish to return your order, please arrange for a signed courier to collect this and deliver to:
InsideOut Umbrellas
63 Sylvia Road, Hillcrest
Auckland
Privacy
InsideOut Umbrellas respects your right to privacy.
InsideOut Umbrellas collects and analyses general usage information about visitors coming to our Web sites. This information is used to help us improve the quality of our Web site. InsideOut Umbrellas does not automatically collect information about individual users.
About Cookies
Sometimes our Web servers collect this general information with the help of cookies. A cookie is a small file that a Web site writes to your hard drive when you visit that site. Cookies cannot read information from your hard drive or read information from other cookies. Cookies are only used on our sites to help us analyse general traffic patterns throughout our site and to assist you by preserving the contents of your shopping basket in the event of an accidental disconnection from the internet. A cookie is also used to store your contact details to assist you when making subsequent visits to our Web site. You can delete this contact details cookie if you prefer so that the details are not preserved – indeed, if you are placing your order from a computer that is not your own you are advised to delete this cookie.
If you turn off cookies in your Web browser, you will still be able to access and browse the InsideOut Umbrellasweb sites.
When we ask for information through the use of an online form or through any other means such as phone or mail, we will keep your information private. We must collect this information in order to process and fulfill your order. We maintain the information you provide (other than credit card information) to evidence that you have purchased a product and are a legitimate customer.
InsideOut Umbrellas does not sell or otherwise give away your private information to any third party. We may provide name and address information to subcontractors to assist us in providing you with:
– InsideOut Umbrellas informational newsletters
– Notices of special offers
We require that any subcontractor agree that it will only use the information as specified by InsideOut Umbrellas. The subcontractor may not sell, give away or otherwise use the information. The information must be destroyed or returned to us when the subcontract is completed.
Credit Card information
Payments are processed through the secure Stripe Payment system. Any credit card details stored for recurring payments are done so on the Stripe system. No credit card information is stored by us and we are PCI compliant. Payments must be received prior to orders being shipped.
Policy changes
InsideOut Umbrellas may update policies from time to time. Whenever we make a change, we will post the updated policy at this site. We encourage all customers to check the policies periodically.
Questions?
If you have any questions regarding any policy or procedure, please contact us through the Contact Us page.
Terms and Conditions
Copyright InsideOut Umbrellas 2019